![]() ![]() This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. I do not quit for those who are polite and cooperative.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. _ Windows MVP 2010-20 Millions helped via my tutorials and personally in forums for 12 years. ![]() If you have further problems reply back with results of each step. For USB it should prompt when to plug in the printer. Follow the setup screens closely as you install the software. If you want to be able to scan from the printer top to the PC then you'll also need the full package.Ĩ) Extract Printer software, right click Setup file to Run as Administrator. If a wireless printer you will need the full software package to get it set up fully. Restart PC.ħ) Go to the printer model’s Support Downloads webpage to download and install the basic driver. In Control Panel open Devices and Printers, right click the printer to delete the Printer and any scanner or fax of the same name. ![]() You must restart back to normal mode before you will be able to install the printer again.Ħ) Now type Control Panel in Start Search, open CP, choose Icon View. If you get a message about access denied or the printer being in use and you cannot find the driver or any installed program that would account for this, you may restart the computer in a diagnostic startup and then use the printui command to remove the driver package(s). Restart.ģ) Next copy and paste in Start search box: printui /s /t2 (Note that there is one space before each forward slash).Ĥ) Right click result to Run as Administrator.ĥ) Open the Print Server properties, Remove the printer’s drivers for this printer and for any other printers you don't use presently. Rather than spending too much more time fiddling I'd simply Clean Reinstall the printer which always works, lasts longer and actually saves time:ġ) Power up the printer, if wired unplug it's USB cable from PC.Ģ) Right click Start button in Windows 8/10 to open Apps and Features (or in Windows 7 type it in Start Search) to Uninstall all the printer software. ![]()
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